FREQUENTLY ASKED QUESTIONS
Answers to common questions about our research materials, documentation, orders, shipping, storage, and policies.
Products & Research Materials
What does “For Research Use Only” mean?
Products designated For Research Use Only (RUO) are supplied strictly for laboratory research purposes and are not intended for human or animal consumption, diagnosis, treatment, or therapeutic use.
What product information is available?
Product pages may include factual research information, available strengths, chemical identifiers, and batch documentation when available. Product-specific information should be reviewed directly on the applicable product page.
Are your products intended for human use?
No. True Axis Bio products are sold for research use only and are not for human or animal consumption.
What forms do your research materials come in?
Available form and strength information is shown on each product page. Inventory and available variants may change over time.
Testing & COAs
Are your products third-party tested?
True Axis Bio publishes batch documentation for released inventory when that documentation is available and approved for publication. Use the COA hub or the applicable product page to review the documents currently associated with a product.
Where can I view Certificates of Analysis (COAs)?
Use the COA link in the site navigation or visit the Certificates of Analysis hub to browse published documents associated with products currently represented in the On Hand Catalog.
Can a product have more than one COA?
Yes. When multiple published batch documents are associated with a parent product or its variations, they may be displayed together in the COA document library.
Do you invent or estimate testing results?
No. Published COA information is based on saved document metadata and uploaded documentation. True Axis Bio does not create purity, laboratory, batch, date, or testing values that are not present in the underlying records.
Orders & Shipping
How can I check the status of my order?
Use the tracking information provided with your shipment or review your account order history when available. For order-specific assistance, contact support@trueaxisbio.com.
What shipping methods are available?
Available shipping methods, pricing, and delivery estimates are presented during checkout based on the destination and services available at that time.
When will my order ship?
Processing times can vary with order volume, payment review, weekends, holidays, and carrier schedules. Refer to your order confirmation and shipment notification for order-specific status.
Where can I find more shipping information?
The Shipping & Order Information resource page contains the current general shipping, tracking, packaging, and order-handling guidance.
Storage & Handling
How should unopened lyophilized research materials be stored?
Follow the storage conditions stated on the product label, COA, or supplier documentation. In general, keep unopened material sealed, dry, protected from direct light, and protected from unnecessary temperature cycling.
Can temperature and moisture affect research materials?
Yes. Temperature fluctuations, moisture, light, and prolonged environmental exposure can affect the integrity of research materials. Compound-specific documentation should always take precedence over general guidance.
Should I open a vial immediately after removing it from cold storage?
For cold-stored unopened material, allowing the sealed vial to approach room temperature before opening can reduce the chance of condensation entering the container.
Where can I find complete storage guidance?
See the Storage & Handling resource page and always follow any product-specific storage information provided on the label, COA, or supplier documentation.
Account & Support
Do I need an account to place an order?
Checkout requirements are determined by the current store configuration. If guest checkout is available, the checkout page will present that option.
How do I reset my password?
Use the password reset option on the Account page and follow the instructions sent to the email address associated with your account.
How can I contact customer support?
Email support@trueaxisbio.com or use the Contact Us page. Department-specific contact addresses are also listed there.
Who should I contact about billing or payment issues?
Billing questions can be sent to billing@trueaxisbio.com and payment-related questions can be sent to payment@trueaxisbio.com.
Research Use & Compliance
Do you provide dosage or administration instructions?
No. True Axis Bio does not provide dosing, administration, injection, therapeutic-use, or human-use instructions for RUO products.
Can these products be used for therapeutic purposes?
No therapeutic use is represented or supported by True Axis Bio. Products are supplied for laboratory research use only.
Are these products medicines or approved treatments?
No such representation is made. True Axis Bio products are offered as research-use-only materials and are not intended to diagnose, treat, cure, or prevent disease.
Where can I read the site policies and disclaimer?
Use the Resources area to access the Disclaimer and other applicable site policies and reference information.
True Axis Bio products are For Research Use Only and are not for human or animal consumption. Information provided on this site is not intended as medical, dosing, administration, or therapeutic-use guidance.